1. Introduction

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MEDIWEIGHT (“we”, “us”, “our”) is an Australian online medical weight loss clinic operated by a registered medical practitioner. We are committed to protecting your privacy and handling your personal information in accordance with Australian law.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, including health information.

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Our practices align with:

• The Privacy Act 1988 (Cth)

• The Australian Privacy Principles (APPs)

• The My Health Records Act 2012 (where applicable)

• Medical Board of Australia and AHPRA professional expectations

• RACGP guidance on privacy and telehealth

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2. Who We Are

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MEDIWEIGHT provides medical weight management services via telehealth and online platforms. Services are delivered by a registered medical practitioner in accordance with Australian healthcare standards.

If you have any questions about this Privacy Policy or your personal information, please contact us using the details provided in Section 14.

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3. What Information We Collect

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We may collect the following types of information.

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3.1 Personal Information

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• Full name

• Date of birth

• Contact details (email address, phone number, residential address)

• Medicare details (if applicable)

• Payment and billing information

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3.2 Health Information (Sensitive Information)

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• Medical history

• Current medications

• Weight, height, BMI and related measurements

• Pathology results (if provided)

• Lifestyle information relevant to your care

• Consultation notes and clinical records

Health information is classified as sensitive information under Australian privacy law and is subject to higher protection standards.

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3.3 Technical Information

• IP address

• Device and browser information

• Website usage data (via cookies or analytics tools)

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4. How We Collect Information

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We collect information when you:

• Register on our website or platform

• Complete medical questionnaires

• Book or attend telehealth consultations

• Communicate with us via email, phone, or messaging

• Upload documents or test results

• Use our website or digital services

We may also receive information from:

• Your nominated healthcare providers

• Pathology or diagnostic services (with your consent)

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5. Why We Collect and Use Your Information

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We collect and use your information to:

• Provide safe and appropriate medical care

• Assess your eligibility for treatment

• Prescribe and manage medications

• Monitor treatment progress and outcomes

• Communicate with you about your care

• Meet legal, regulatory and professional obligations

• Process payments and manage accounts

• Improve our services and patient experience

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We only use your information for purposes reasonably necessary to deliver healthcare services or as required by law.

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6. Consent

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By using MEDIWEIGHT services, you consent to the collection, use and disclosure of your personal and health information as described in this Privacy Policy.

You may withdraw consent at any time. However, doing so may limit our ability to provide medical care.

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7. Disclosure of Information

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We may disclose your information to:

• Treating doctors and healthcare professionals within MEDIWEIGHT

• External healthcare providers involved in your care (with your consent)

• Pathology, imaging or pharmacy services

• IT and telehealth service providers (securely and confidentially)

• Payment processors

• Regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

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8. Overseas Disclosure

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Some service providers (for example secure cloud hosting or software platforms) may store data outside Australia.

Where this occurs, we take reasonable steps to ensure that overseas recipients comply with Australian privacy standards.

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9. Data Security

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We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure. Security measures include:

• Secure servers and encrypted systems

• Password-protected platforms

• Restricted access to authorised personnel only

• Secure telehealth and messaging platforms

Despite these safeguards, no system can guarantee absolute security, and information is shared with us at your own risk.

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10. Access and Correction

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You have the right to:

• Request access to your personal or health information

• Request correction of inaccurate or outdated information

Requests can be made by contacting us (see Section 14). We may require identity verification before releasing information.

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11. Retention of Information

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We retain medical records in accordance with Australian legal and professional requirements, including:

• At least 7 years from the date of the last clinical entry

• Until age 25 for records relating to minors

When information is no longer required, it is securely destroyed or permanently de-identified.

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12. Cookies and Website Analytics

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Our website may use cookies and analytics tools to:

• Improve website functionality

• Understand user behaviour

• Enhance user experience

You may disable cookies in your browser settings, although doing so may affect website performance.

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13. Complaints

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If you believe we have breached your privacy, you may lodge a complaint with us. We will investigate the matter and respond promptly.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

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14. Contact Us

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For privacy enquiries, access requests or complaints, please contact:

MEDIWEIGHT

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15. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.